FAQ
Ordering Tickets
How do I search for tickets?
How will I receive my tickets?
Will I get my tickets in time? The event is within the next 24 hours.
Why can't I purchase the number of tickets that I want?
Can I add multiple ticket listings to a shopping cart?
Can I purchase tickets right before the event starts?
Can I purchase tickets as a gift?
Ticket Listing Information
Will my seats be together if I place multiple orders for the same row?
Are my tickets guaranteed to be next to each other?
Can I choose my seat numbers?
What are “E-tickets” and “Instant Download” tickets?
What is included with my ticket purchase?
What is considered "Obstructed View" or "Limited View"? What will be blocking my view?
What is “General Admission”/”GA” and” Standing Room Only” /"SRO”? Why do I see a seat number printed on the ticket?
Do you sell ADA/wheelchair-accessible seating? How am I able to determine if tickets available are ADA/wheelchair-accessible?
What is “Zone Seating”? Can I request a specific row or seat?
Payment and Orders
As a Canadian purchaser, will I be charged in Canadian or US currency?
What payment methods are accepted?
When will my credit card be charged?
Am I able to pay using multiple payment methods?
How do I use my promotional code?
Instant Download, Email, and Mobile QR Ticket Delivery
What are “E-tickets” and “Instant Download” tickets?
Can you resend the link I need to download my tickets?
How do I download my E-tickets?
I need to print my tickets, but I don’t have access to a printer. How should I proceed?
Can I present my E-tickets or Instant Download tickets on my smart device?
I would like to request hard copies as a keepsake or souvenir, is that possible?
My tickets are being shipped to me. Will I receive tickets before my event?
Shipping
My tickets are being shipped to me. Will I receive my tickets before my event?
When can I expect my tickets to be shipped?
My tickets are shipping via “Express Delivery”. Why haven’t I received my tickets?
How do I change my shipping address?
Will I have to sign for my FedEx package?
Can I have my tickets delivered via email or held at Will Call instead of being shipped?
Why did I receive print-out tickets via mail rather than hard stock tickets?
What is Near Term Special Delivery, and how does it work?
Direct Transfer and AXS Mobile ID
What is Direct Transfer?
How do I access my tickets via the MLB Ballpark App?
How do I accept my tickets transferred via Ticketmaster?
I am receiving an error message that my tickets have been accepted by another email. What should I do?
I am receiving an error message “Oops, something went wrong.” What should I do?
Can I gift or transfer my Electronic Transfer tickets to someone else?
How do I present Electronic Transfer tickets at the venue?
How do I access my tickets via SeatGeek?
What is “AXS Mobile ID" and is it secure?
How do I create an account with AXS?
General Information
Do you have a guarantee on your site to protect the purchaser?
How does your company secure tickets for resale?
Are you a legitimate company?
I’ve never used your company to purchase tickets before. What is the process?
Is your company affiliated with any venues, teams, or performers?
Why shouldn’t I purchase tickets via an auction site or classified site?
Is my information secure?
How do I reset my account password?